Want More 5-Star Reviews? Do These 5 Things
“We got another review on Google.” “Someone reviewed us on Yelp!” For many business owners, getting more reviews on Google can make their hearts jump into their throats in terror. They assume it’s a negative review and that they might lose business because of it. However, most customers are looking for some positive feedback when […]
Negative Reviews from Past Staff? Here’s How to Manage Them
Every company loves getting positive feedback that sings praises of all their services and features. What is difficult to digest are negative reviews which is often the case with the feedback provided by former employees. These might be unwarranted or perfectly true, but they greatly impact the company’s reputation. Handling your employee brand is something […]
What a Reputation Management Company Really Does (And Why You Need One)
What if you kept losing business because of a bad reputation? Your business reputation is controlled by how your customers perceive you on the internet. This is the first impression customers get when they find your company online. Your reviews, media, and search results in all factor into the sentiment around your business. A reputation […]
The Smart Way to Stay Ahead of Online Comments and Reviews
You’ve probably heard that firms should “listen to their customers.” But what does that look like on the internet? It involves keeping an eye on reviews and comments, which are the unedited feedback that may be found on Google, Yelp, Facebook, Twitter, TikTok, and even forums you may not know about. It’s not safe to […]
Reputation Management Tips for Law Firms
There is a lot in the press and in business journals about reputation management. Everything that applies to a restaurant or an auto mechanic applies doubly to you, an attorney. In fact, your reputation is what encourages customers to walk through the door. Given that nearly everyone you talk to has gone online at some […]