Did You Get a Text From UPS? It Could Be a Scam

3 min read
Jul 18, 2023 5:03:40 PM

Imagine this: You're going about your day when suddenly, your phone buzzes with a new message. Excitement rushes through you as you see the sender's name: UPS.

But before you get carried away with thoughts of a long-awaited package, consider the possibility that the text might not be what it seems. In today's digital world, scams, and phishing attempts have become increasingly sophisticated, and even well-known companies like UPS are not immune to impersonation.

In this article, we delve into the realm of UPS text scams, shedding light on scammers' tactics and providing you with the knowledge to protect yourself from potential harm. So, let's dive in and unravel the mystery behind those unexpected UPS texts.

What Is the UPS Text Scam? How Does It Work?

The UPS text scam is a method employed by scammers to trick individuals into providing sensitive information or making payments under pretenses. These scammers often impersonate UPS and send legitimate text messages, using the UPS logo and claiming to be about a package delivery or an issue with a shipment. They employ various tactics to deceive individuals into taking action that benefits the scammer.UPS text scam examples

If you click on the link in a UPS text scam, one of three things can happen:

  1. Phishing Website: You'll be taken to a website designed to steal sensitive information. Scammers create fake UPS websites that prompt you to "verify" your data before proceeding. They ask for your name, phone number, address, and sometimes your Social Security number (SSN) and credit card details. However, any information you provide goes straight into the hands of the scammer.
  2. Payment Request: You'll be asked to pay a fee to release your shipment. Scammers may claim your package requires a customs fee or another payment before delivery. They will request credit card information or demand payment via gift cards, wire transfers, or cryptocurrency.
  3. Malware Download: You'll accidentally infect your mobile device with malware. Hackers use these links to download malicious software onto your device. Once installed, malware can scan your device for sensitive information, spy on you, encrypt it, and demand payment to unlock it (known as ransomware).

Most Common UPS Text Scam Examples

  1. Fake UPS package delivery notifications: Scammers send text messages informing recipients about a supposed package delivery, often using official-looking UPS logos and language.
  2. Texts claiming you owe a delivery fee: Scammers exploit individuals' concerns about their packages by sending texts stating that a delivery fee must be paid to release the package.
  3. UPS texts that send you to phishing sites: Scammers create fake UPS websites that mimic the official UPS site, tricking individuals into providing personal and financial information.
  4. Scam texts that infect your device with malware: Some text messages contain links that, when clicked, download malware onto your device, allowing scammers to access your sensitive information or take control of your device.

UPS Scam Text

Protecting Yourself from UPS Text Message Scams

To protect yourself from UPS text scams, it is crucial to be vigilant and follow these essential tips:

  1. Verify before clicking: Before clicking on any links or responding to text messages, contact UPS using their official contact information. Call their 24/7 customer support at 1-800-742-5877 or visit the UPS online contact center.
  2. Beware of requests for personal data: Legitimate delivery services like UPS will never request personal or financial information via text message. Only provide sensitive details if you have verified the legitimacy of the notice.
  3. Use trusted sources: Stick to official UPS websites, apps, or communication channels to track your packages or receive delivery notifications. Avoid clicking on suspicious links from unknown sources.
  4. Keep your devices secure: Install reputable antivirus and anti-malware software. Regularly update your operating system and applications to protect against known vulnerabilities.

Reporting UPS Scams and Contacting UPS

If you encounter a UPS text scam, you must report it to UPS and other relevant government agencies. Notify UPS of the scam, providing them with all pertinent information. Additionally, you can write the scam to organizations like the Federal Trade Commission (FTC) or the Internet Crime Complaint Center (IC3).


The UPS text scam is a serious issue that individuals must be aware of to protect themselves from falling victim to fraudulent schemes. You can safeguard your personal information and finances by understanding how these scams work and implementing the necessary precautions, such as verifying messages directly with UPS. Stay vigilant, report scams, and help spread awareness to protect yourself and others from falling prey to the UPS text scam.

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