One bad review can cost a business thousands of dollars. Likewise, businesses with very few reviews have a hard time earning the trust of new patients. And the story remains valid in the healthcare industry, where many potential clients look to online reviews for guidance before booking a session with a physician, knowing fully well that they are getting the best care possible.
The online marketplace offers endless business opportunities. With thousands of people search every minute, a massive chunk of these opportunities flows to well-positioned businesses with a ample online reputation. A better representation and positioning on search results can be the deterrent to low-yield marketing tactics.
Nearly 80% of physicians stated that responding to negative reviews adds a layer of stress to their job. NewReputation aims to field negative feedback and resolve any potential customer disputes before they start.
"With healthcare being one of the most emotional industries in the market, the level of stress that patients are exposed to is extremely high. A simple misunderstanding can lead to a patient leaving a negative review on every platform available. When the patient is given the opportunity to voice their opinion off line, the results are more favorable by both parties." Stated Natalie Nyugen, Digital Marketing Specialist ate NewReputation.
Years of helping businesses build a positive online reputation has taught us many things. And a golden lesson is that a disappointed customer is birthed when your customer experience and service quality are not up to par. And the conscious efforts you invest in handling these negative reviews and improving your business offering is the game-changer.
"Customers want to be heard. They want a chance to voice their opinion. When a customer is feeling wronged and ignored, they take to review platforms to let their feelings out. It is typically fuel by negative emotions. What we have realized is that when we give customers a opportunity to voice their opinions before resorting to bad reviews, the success is apparent." Stated Kevin Curran, CEO of NewReputation.
We know how vital online reputation is, most importantly, to a doctor. That's why we'll be rolling out a specialized power-packed reputation management tool for physicians.
As a healthcare specialist, this specialized tool is designed to help you build trust and a lasting bond with your patients by focusing on these key things –
Improving Online Reviews
According to research, 82% of Americans read online reviews to evaluate doctors and medical practitioners before scheduling a consultation. This is why our tools can help you create a credible first impression.
Getting Found By Your Patients
We lockdown your business listing across 60 popular local directories so patients can easily find you. Not only do we do update your information consistently, we also ensure to spread out your business listing info to capture as many local clients that use the "doctor near me" search option.
Improving Patient Satisfaction
Ensuring that clients are 100 percent satisfied has always been important to the practice of medicine. Displeased patients tend to defect to your competitors; that's why you need to keep your business's wheel moving by delivering satisfaction to your patients.
From optimizing all your digital assets to using sales-driven strategies to connect with patients and maximize opportunities, NewReputation has it all. NewReputation is the go-to agency for solutions that puts you in control of the narrative through fully managed reputation services that helps you outshine the competition. For updates about our services, you can receive reputation management updates and guides by contacting us.