There is no doubt that Facebook has evolved with time to offer many additional benefits and services to businesses. And one of them is reviews, also called Facebook Recommendations.
One can find Facebook reviews on Business Pages that can be written by anyone. If your concern is how to delete a review on Facebook, then you’re in the right place.
While there are many advantages of collecting Facebook reviews, reviews aren’t verified and can be posted by anyone. This puts businesses at some risk of receiving negative or fraudulent feedback.
Users can spam or insert their shameless product plugs…
How can you delete a review on a Facebook business page?
As with reviews on platforms, legitimate feedback - (if it does not violate community guidelines) - cannot be removed. It is all part of the trust Facebook aims to offer with its review system - if businesses could meddle with their reviews, then they could no longer be considered a reliable source of information. Nevertheless, all is not lost - while not perfect, there are other tactics to deal with bad reviews on Facebook. So, continue reading to find out.
You can't delete any review on Facebook. You cannot delete Facebook reviews (a.k.a. Recommendations can be made on an individual basis. You can hide or delete unwelcome comments from your Page, or a poorly taken selfie that you have accidentally uploaded.
Facebook allows you to remove to reviews tab on your Facebook Business page so that users can no longer view or leave a negative review for your business.
The question, “how to remove a review from Facebook” can have several meanings such as-
We’ll address each of these concerns in this detailed post.
Respond to customer reviews in a constructive manner. Use specific keywords to let them know that you have read and understood their review. Express your deepest regret for the poor customer experience. We are grateful to the customer who took the time and gave honest feedback.
Technically, yes. However, you can do a few things to remove the review. You can remove all reviews from your page. The user could be removed from your page. You can also report the user to Facebook if they use crude language or were offensive.
Anyone banned from Facebook can't post, connect or do any other thing on the platform. You can always focus on company reviews on Google and TripAdvisor, as well as other sites, and share them on social media.
Most business owners believe that Facebook removes reviews (fake ones) automatically to protect businesses. For example, spam content breaches the Facebook community standards and is deleted right away. Additionally, any review that is completely irrelevant to the business, like those that overlook mentioning your business name should also be deleted automatically.
However, there are many cases where fake or false feedback can go undetected and remain on your Facebook page. As a result, it makes you stressed and wonder how to clean up your online reputation.
Below are steps to report fake reviews on Facebook:
Step 1: Move to the Reviews tab of your Facebook business page.
Step 2: Tap the three horizontal dots located in the upper-right corner of the review.
Step 3: Tap “Give feedback on this recommendation”.
Alternatively, you can tap on the word buddle with an exclamation sign.
Step 4: Follow the onscreen instructions. And let Facebook know why you are reporting the review by selecting from several options like recommendations not relevant, spam, and so on.
Facebook doesn’t let you know the exact time that would take to review a complaint. However, if all goes in accordance with the plan, they’ll verify that the review is a fake one and delete it.
You cannot delete reviews from Facebook that someone wrote if they’re honest. You can try to address the situation through exceptional customer service. In other words, if you’re able to make amends with the customer, then they may get rid of their own review for you.
Below are some tips on how to respond to bad Facebook reviews:
We know that this sounds crazy - removing positive reviews from your Facebook page? Well, it is the easiest and quickest method to hide negative Facebook reviews that could harm your reputation. You took action and addressed and resolved all that was wrong. Your services are top-notch. Maybe you also received some positive feedback. Yet, the bad ones just won’t go away and they’re damaging your reputation.
While you can remove inappropriate reviews when possible, this procedure can take a while. Being a small business owner, you may not have enough time for that. If that’s the situation, your best action is to just turn off or disable Recommendations entirely.
How to remove star rating on Facebook page?
Step 1: Go to your Facebook business page and then tap “Settings”.
Step 2: Choose “Templates and Tabs”.
Step 3: Scroll down the screen to locate “Reviews” and tap the “Settings” button.
Step 4: Disable the “Show Reviews” option and then tap “Save”.
Disabling Recommendations is not going to delete Facebook reviews, it hides them. It means that if you decide to enable them again, all the negative reviews will return.
Fortunately, it’s very easy to get rid of a review that you wrote on Facebook.
Bad company reviews can cost your business thousands of dollars in lost sales. Suppose your business has received an honest, negative review on Facebook that cannot be removed. In that case, the best solution is to respond, make amends, and continue to collect more positive and useful customer reviews. Negative feedback will then be pushed down in search results and replaced with relevant and useful feedback.
There is no one-size-fits-all kind of approach when it comes to handling bad reviews on your Facebook business page. Regardless of the power of recommendations and reviews, you should keep in mind that as a business owner, you cannot always remove reviews on Facebook.
If you are being attacked by a competitor, ex-employee, ex-spouse, or the general public, we recommend contacting a reputation repair service. You can always control the narrative with great customer service and a well-thought response to the reviewer.
Get a FREE quote today!