There is no doubt that Facebook has evolved with the time to offer many additional benefits and services to businesses. And one of them is reviews, also called Facebook Recommendations. One can find Facebook reviews on Business Pages and can be written by anyone.
If your concern is how to delete a review on Facebook, then you’re in the right place.
While there are many advantages of collecting Facebook reviews, unlike when utilizing Licensed Review Partner like Reviews.io, reviews aren’t verified and can be posted by anyone. This puts businesses at some risk of receiving negative or fraudulent feedback. And which raises the question-
Can You Delete Reviews on Facebook?
And if so, how to delete a review on Facebook business page?
As with reviews on platforms like Google, individual, legitimate feedback - however nasty - cannot be removed. It is all part of the trust Facebook aims to offer with its review system - if businesses could meddle with their reviews, then they could no longer be considered as a reliable source of information. Nevertheless, all is not lost - while not perfect, there are other tactics to deal with bad reviews on Facebook. So, continue reading to find out.
What Does It Really Means To Remove Facebook Reviews?
The question, “how to remove a review from Facebook” can have several meanings such as-
Are you trying to get rid of and report fake reviews from Facebook?
Do you want to get rid of negative reviews from your Facebook business page?
Did you write a review that you like to delete?
Do you want to disable Recommendations and remove all reviews from your Facebook page?
We’ll address each of these concerns in this detailed post.
How to Report and Remove Fake Reviews on Facebook?
Most business owners believe that Facebook removes reviews (fake ones) automatically to protect businesses. For example, span content breaches the Facebook community standards and are deleted right away. Additionally, any review that is completely irrelevant to the business, like those that overlook to mention your business name should also be deleted automatically.
However, there are many cases where fake or false feedback can go undetected and remain on your Facebook page. As a result, it makes you stressed and wondering how to remove them.
The first thing is first - how to determine fake reviews?
Reviewer is somehow connected with your competitor.
Recommended your competitor in the complaint.
Below are steps to report fake reviews on Facebook:
Step 1: Move to the Reviews tab of your Facebook business page.
Step 2: Tap the three horizontal dots located in the upper-right corner of the review.
Step 3: Tap “Give feedback on this recommendation”.
Alternatively, you can tap on the word buddle with an exclamation sign.
Step 4: Follow the onscreen instructions. And let Facebook know why you are reporting the review by selecting from several options like recommendation not relevant, spam, and so on.
Facebook doesn’t let you know the exact time that would take to review a complaint. However, if all goes in accordance with the plan, they’ll verify that the review is a fake one and delete it.
How to Delete a Bad Review on Facebook?
You cannot delete reviews from Facebook that someone wrote if they’re honest. You can try to address the situation through exceptional customer service. In other words, if you’re able to make amends with the customer, then they may get rid of their own review for you.
Below are some tips on how to respond to bad Facebook reviews:
If your business did something to collect a bad review, then pursue the proper etiquette in order to win back the trust of the customer.
If you deal with the situation kindly, then your customer may even remove the original review.
Acknowledge their anger or disappointment, offer a heartfelt apology.
How to Disable All Reviews on Facebook?
We know that this sounds crazy - removing positive reviews from your Facebook page? Well, it is the easiest and quickest method to hide negative Facebook reviews that could harm your reputation. You took action and addresses and resolved all that was wrong. Your services are top-notch. Maybe you also received some positive feedback. Yet, the bad ones just won’t go away and they’re damaging your reputation. While you can remove inappropriate reviews when possible, this procedure can take a while. Being a small business owner, you may not have enough time for that. If that’s the situation, your best action is to just turn off or disable Recommendations entirely.
Below are steps to remove all reviews on Facebook:
Step 1: Go to your Facebook business page and then tap “Settings”.
Step 2: Choose “Templates and Tabs”.
Step 3: Scroll down the screen to locate “Reviews” and tap the “Settings” button.
Step 4: Disable “Show Reviews” option and then tap “Save”.
Disabling Recommendations is not going to delete Facebook reviews, it hides them. It means that if you decide to enable them again, all the negative reviews will return.
How to Delete a Review that You Wrote on Facebook?
Fortunately, it’s very easy to get rid of a review that you wrote it on Facebook.
Locate the review in question
Tap the three horizontal dots situated in the top right and then just choose “Delete”.
If you like to edit your review, then tap the “Edit Review” option.
Last Few Words:
Bad company reviews can cost your business thousands of dollars in lost sales. Suppose your business has received an honest, negative review on Facebook that cannot be removed. In that case, the best solution is to respond, make amends, and continue to collect more positive and useful customer reviews. Negative feedback will then be pushed down in search results and replaced with relevant and useful feedback.
There is no one-size-fits-all kind of approach when it comes to handling bad reviews and getting rid of them from your Facebook business page. Regardless of the power of recommendations and reviews on Facebook, you should keep in mind that as a business owner, you cannot always remove the negative feedback. However, you can always control the narrative with great customer service and well-thought response to the reviewer.