Paste a review, pick a tone, and get a reply you can post in seconds. No signup, no cost.
Works for Google, Yelp, Facebook, and anywhere else customers leave reviews.
Your response will appear here once you click Generate.
You do not need an account, a credit card, or a marketing degree.
Copy the customer's review from Google, Yelp, Facebook, or wherever, and paste it into the text box.
Choose how you want to sound. Grateful for a nice review, apologetic for a bad one, or balanced for something in between.
Your response is ready in seconds. Read it over, make any changes you want, then copy and paste it to the review platform.
Whether it is a five-star raving fan or a one-star complaint, this tool handles both.
Google is where most people look first. Responding to your reviews there helps your local ranking and shows potential customers you are paying attention.
How to get more Google reviewsYelp reviews carry real weight for restaurants, home services, and local businesses. A thoughtful response to a bad review can turn a skeptical reader into a customer.
Yelp reviews: what you need to knowFacebook recommendations reach people who already follow you. Replying publicly shows your community that you take their experience seriously.
How to manage Facebook reviewsQuick answers to the questions most business owners ask.
Thank the customer by name if you have it, mention something specific from what they said, and invite them back. Keep it short. Two or three sentences is enough. A genuine reply shows you actually read their review instead of copying and pasting the same thing every time.
Start by acknowledging the problem without being defensive. Apologize for the experience itself, not just for any inconvenience caused. Then offer to make it right, and move the conversation offline. Include your phone number or a direct email so they have somewhere to go. Do not argue in public.
Yes, ideally every one. Responding to positive reviews builds loyalty and gives your business a real personality. Responding to negative reviews shows potential customers that you take feedback seriously. Google has also confirmed that engaging with reviews is a positive signal for local search.
Short. Three to five sentences is usually right. For a positive review, thank them and add a personal touch. For a negative review, acknowledge the issue, apologize briefly, and direct them to resolve it privately. Long responses often come across as defensive or like you are trying too hard.
Yes. Responding to reviews is one of the positive signals Google uses for local search rankings. It tells Google your listing is actively managed. Google's own guidelines call out review responses as part of a healthy business profile.
Do not argue with the customer, call them out for lying, or share their private information. Do not offer discounts publicly as it can invite fake complaints. Do not copy and paste the exact same reply to every review. And do not ignore negative reviews hoping they will go away on their own.
NewReputation helps businesses build and protect their online reputation. Review management, removal services, and more.
